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Dijk Connect is a Dutch company and a subsidiary of Dijk Producties, a holding company established 10 years ago by Leo Dijkgraaf. Annie Connect is also a subsidiary of Dijk Producties.

The implementation and successful operation of a contact centre organisation does not happen on its own. The choice of the right technology alone can pose quite a challenge. Dijk Connect offers a one-of-a-kind, complete all-in hosted solution.

New Ways of Working involves a more flexible approach to working hours and locations, and it includes such developments as flex-working and telecommuting.

Dijk Connect provides a hosted virtual contact-centre system that originated from the experiences of Annie Connect, the largest virtual call centre in the Netherlands. Dijk Connect has more than 10 years of experience with IT, as well as with supervision and quality control services for outworkers in contact centres. Dijk Connect provides both the infrastructure and operational management. This eliminates the need to maintain and invest in your own IT department.

The system offers customised management reports. Real-time monitoring ensures that the relevant information is always available online. The system can also be expanded with a fully integrated scheduling module and HRM system. Everything can be customised to the needs of your organisation. Our vast operational knowledge and the range of available options allow us to respond to the needs of our users promptly and directly.

We have proven that New Ways of Working can be successful in contact centres. The system is optimally designed for outworkers, and in-bound and out-bound calls are fully integrated. The system treats questions from customers that are submitted by e-mail, website, chat or text messaging as in-bound calls, and they are thus automatically transferred to the right place. Since all of these activities can be combined, employees have a high level of task variation.