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At Dijk Connect, our 10 years of innovation in the day-to-day operations of contact centres have resulted in a highly complete and integrated system that has always been based on being as simple and easy to manage as possible for all users (agents, supervisors, IT administrators and managers), so that the system’s installation and introduction can proceed quickly and smoothly.

The agent’s workplace requires nothing more than a standard PC with internet and a telephone with a headset and a number that can be reached from outside. The only thing that needs to be installed on the computers on which the system will be used is a simple JAVA applet.

The system makes life extremely easy for those responsible for IT. The model of hosted infrastructure and software (SaaS) frees the user from the tasks of server, system and software administration. The open structure offers the advantage of complete control and integration with other web-based (CRM) applications. It is also possible to establish connections with applications and databases that are not web-based. We are always happy to consider such requests and to make any necessary adjustments in our system.

All telephony functions take place on the platform: switching, overflow routing, interactive voice response (IVR) applications, call recording, on-hold functions and many more.

The platform’s arrangement meets our highest standards as regards availability, capacity and scalability.

It goes without saying that the system offers completely web-based, real-time monitoring for all functions that are important to managing and coaching employees, and it provides relevant, customised reports that are truly useful.