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Dijk Connect Hosted Contact Centre System:
active partnership – customised reports – no license fees – pay only for use

Dijk Connect offers a web-based hosted contact-centre product in the form of an all-in service solution (using the ‘ASP/SaaS’ model). We not only administer all of the hardware, infrastructure and software; we also provide operational project support and IT support for the contact-centre management.

The need to invest in a complex communications infrastructure is thus a thing of the past. As a user of the application, you will not have to worry about upgrades, back-ups, software installations or managing changes to the application. You can focus on what really matters: optimising customer contact.

At Dijk Connect, you get what you really need, and you pay only when you actually use the system. Whether you need adjustments in the web-based application or want to arrange a telephony platform, our support team will handle your request quickly and without any extra charges.

We use our years of experience to work with you as an active partner. We can quickly produce relevant reports and call sheets, and we can provide the proper data streams. As all functions are available to each client on the hosted platform, we are able to react to requests for changes in the project environment quickly and without complicated licensing structures.

Thanks to its set-up, the Dijk Connect system is just as suitable for a small-scale help desk or a telesales department as it is for a large multi-channel contact centre. If you would like to try out the system without any obligations, Dijk Connect can quickly arrange a Proof of Concept or trial period for you.