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Dijk Connect offers a fully operational, hosted virtual contact-centre product with the following characteristics:

~ No investment necessary
~ Proven product
~ Transparent cost structure
~ Charges are based on an all-in per-minute price
~ Includes reports, statistics and management tool
~ Standard in-bound and out-bound blending
~ Fully compatible with remote workplaces (outwork situations)
~ Integration of e-mail, chat and data entry
~ Includes call recording
~ Includes IVR management tool for in-bound announcements and call-back requests
~ Administration and Support 24/7
~ Fully redundant system on two secure hosting locations
~ Scalable to high volume at no additional charge
~ Based on open web technology
~ Simple integration with web-based back-office systems
~ Management and development environment for the call scripts
~ SMS-MT messages

In addition to the complete ‘standard’ system, a number of fully integrated extra modules are available for such purposes as workflow management (DC-WFM), online rosters and scheduling (our own system), personnel services (DC-HRM) and an automated, integrated customer satisfaction survey (DC-KTO). It goes without saying that the system and the modules can be customised to the specific needs of clients.