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From the very beginning, the Dijk Connect Contact Centre system was designed for optimal compatibility with New Ways of Working.

Then again, what is so new about it? For ten years, Dijk Connect has proven that it is possible to work in a contact centre regardless of time or location.

Our technology and creative innovation have already helped more than 900 people facing serious obstacles to employment to re-integrate into the labour market. In 2009, more than 4.8 million telephone contacts were processed through a combination of innovation and Corporate Social Responsibility. The benefits of our system, however, are not just for people who might have more difficulty obtaining regular jobs. Mobile and highly educated people are also more frequently opting for the flexibility of working from or closer to their homes for at least part of the time. More and more employees would like to have flexibility in their work.

New Ways of Working obviously offers advantages to employers as well as to employees. Reduced turnover means better and more involved, motivated employees. It can also greatly extend the geographic reach of your organisation. Moreover, you can expand your potential labour pool (for example to mothers with school-aged children) and increase the loyalty of your employees to your organisation. New Ways of Working is also a concrete way to position your company as a modern and socially responsible organisation. It allows you to demonstrate your Corporate Social Responsibility in both mindset and action.

New Ways of Working greatly enhances the possibility of new forms of working in a contact centre: working from flexible locations, outworking or working from satellite or flexible contact centres. Combinations of these forms are also possible, particularly when combined with flexible working hours and a good system for rosters and scheduling. New Ways of Working opens up a broad range of working hours (from 9-5 to 24/7), results in more individual influence over working hours and time blocks, and offers better coordination with specific patterns (for example jobs during school hours). The current, physical contact centres can be transformed into training locations and flex-work sites.

New Ways of Working is highly feasible, but it does require the right mindset combined with the right customisation. Effort and success depend in part on the profiles of the employees, the type of work and the organisation.

Dijk Connect has shown that it is possible. If you would like to know more about the possibilities or whether the system is right for your organisation, please feel free to contact us.